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Striderm collects and stores the following information:

Email address:

If you sign up for our newsletter, then we only use the email address for the Newsletter. You can unsubscribe from the Newsletter at any time.

If you purchase goods from Striderm online, then it is only used in relation to the purchase.

Phone number:

If you purchase goods online, then it is only used in relation to the purchase.

Address:

If you purchase goods from us online, then it is used only in relation to the purchase.

Striderm does not store any form of credit card or financial information. These are passed straight through the payment gateway. Payments made using Paypal ensures that Striderm does not see your financial information.

 

 


 

 

Payment

The payment methods available are: PayPalCredit Cards accepted by PayPal, and Direct Deposit.

The PayPal payments are processed during the Shopping Cart checkout process. These payments are usually received on the same day.

For a Direct Deposit payment, Striderm requires you to proceed to the Checkout, but not to complete the transaction.  The Shopping Trolley will provide you with an Order Number, the quantity of goods ordered and the value of the payment. Please forward a copy of your order confirmation to ‘This email address is being protected from spambots. You need JavaScript enabled to view it.’ indicating that you wish to pay by Direct Deposit. We will then provide you with a Tax Invoice that contains our Account Details so that you can make the necessary payment.

Shipping

Orders are shipped as soon as possible once full payment has been received.

Deliveries to Australian addresses

Orders are shipped using Australia Post’s Express Post service. This service operates from Monday to Friday, excluding public holidays. Delivery times are generally Australia Post's delivery time plus any payment delays. We will contact you advising when the order was dispatched and include the Australia Post tracking number for your information. You can track the progress of your package at www.ausposttracking.com.au .

Express Post shipping is a flat $9 to Australian postcodes.

Deliveries to addresses outside Australia

Please contact us directly if you wish to have a product delivered overseas.

Orders are shipped using an Australia Post service, e.g., Registered Post International (packages under 2kg) and Express Post International (packages 2kg and over) OR Express Courier International. Signature is required on delivery for all services. Shipping charges are calculated by weight and the region of the world to which the package is being shipped.

Returned Parcels and Incorrectly Addressed Parcels 

Please make sure that your delivery address is a valid address for delivery. If your parcel is returned to us: if it's our error, we'll resend the parcel at our cost; if it's your error, shipping will be charged to you before the item is resent.